Our Sales Department is where lasting customer relationships start.
From sales consultants and finance managers to our supportive sales operations team, we work together to make the buying experience transparent, enjoyable, and stress-free. With a focus on integrity and customer satisfaction, our sales professionals take pride in representing the Novus Automotive brand. If you’re driven, friendly, and customer-focused, this is a great place to start to continue to grow your career.
Sales Administrator
Sales Admin
The Sales Administrator ensures the smooth and efficient operation of the sales department by managing vehicle transactions, maintaining accurate records, and supporting both customers and internal teams.
This role handles licensing and registration, organizes dealer trades, prepares funding and delivery documents, and ensures all files are complete for accounting. Possible Next Steps: Sales BDC, Receptionist, Warranty Administrator
From directing guests to the right departments to managing vehicle licensing, loaner logs, and day-to-day inquiries, this role keeps the front desk running smoothly. With an eye for organization and a knack for multitasking, the Receptionist also supports administrative duties and dealership events, helping to create a seamless, positive experience for customers and staff alike. Possible Next Steps: Sales BDC, Service BDC, Warranty Administrator
Lot Attendant
The Lot Attendant helps create a strong first impression by keeping the dealership’s lot clean, organized, and ready for customers.
This role includes inspecting and verifying incoming vehicles, maintaining vehicle cleanliness, securing keys, and preparing cars for delivery with refueling and basic checks— all to ensure every vehicle looks its best and is ready to go. Possible Next Steps: Sales BDC, Service BDC, Lube Technician, Apprentice Technician
Receptionst
The Receptionist is the friendly, professional first point of contact for the dealership, welcoming visitors and answering calls with efficiency and care.
With a focus on clear communication, accurate record-keeping, and delivering a smooth customer experience, this role helps convert interest into action – fueling sales and meeting performance targets along the way. Possible Next Steps: Sales and Leasing Representative
Financial Services Manager
The Financial Services Manager plays a key role in turning car deals into complete, confident purchases.
From securing financing and finalizing contracts to offering valuable products like insurance, extended warranties, and accessories, this role helps customers protect their investment. With a sharp eye on compliance and a commitment to a smooth, professional experience, the Financial Services Manager ensures every transaction is seamless, transparent, and rewarding for both the customer and the business. Possible Next Steps: Sales Manager, General Sales Manager, General Manager
From initial showroom visits and test drives to product demos, negotiations, and final delivery. Focused on creating a smooth, enjoyable buying experience, this role is all about building lasting relationships and helping to drive the success of the dealership’s Sales Department. Possible Next Steps: Financial Services Manager, Sales Manager, General Sales Manager
Sales & Leasing Rep
Sales and Leasing Representatives play a key role in guiding customers through every step of the vehicle purchase journey.
Sales Managers are focused on leading a high-energy, performance-driven sales team through clear goal setting, accountability, and continuous improvement. A strong focus on delivering a customer-focused experience, resolving escalated concerns, and fostering cross-department collaboration supports overall dealership success and drives showroom traffic. Possible Next Steps: General Sales Manager, General Manager
General Sales Manager
The General Sales Manager (GSM) leads the sales department with a strong blend of strategic vision and results-driven leadership.
The GSM inspires the team to exceed sales goals while delivering a seamless customer experience. By developing and executing sales strategies, managing inventory and pricing, analyzing sales metrics, and adopting a customer-focused attitude, the General Sales Manager helps fuel overall dealership performance and long-term success. Possible Next Steps: General Manager
General Manager
The General Manager leads the charge in driving operational excellence across Sales, Finance, Service, and Parts departments within the dealership.
This role combines strategic planning, performance management, and curating a positive customer experience to elevate the brand and deliver results. Though championing a high-performance culture, the General Managers builds and supports a motivated, accountable team that prioritizes continuous improvement. Ensuring compliance and fostering a safe, engaging workplace are all part of the daily mission to keep the dealership firing on all cylinders.
Our Service Department is at the heart of what we do.
We make sure every vehicle that leaves our doors performs its best. Based in Durham Region, we take pride in delivering top-quality automotive care with precision, efficiency, and integrity. From skilled technicians and service advisors to our dedicated service operations team, we work together to keep our customers safe and happy on the road. If you’re passionate about great workmanship and customer care, this is a team where your career can thrive.
Lot Attendant
The Lot Attendant helps create a strong first impression by keeping the dealership’s lot clean, organized, and ready for customers.
This role includes inspecting and verifying incoming vehicles, maintaining vehicle cleanliness, securing keys, and preparing cars for delivery with refueling and basic checks— all to ensure every vehicle looks its best and is ready to go. Possible Next Steps: Sales BDC, Service BDC, Lube Technician, Apprentice Technician
Detailer
The Detailer is responsible for delivering high-quality vehicle cleaning and finishing, both inside and out.
Duties include safe engine bay cleaning, paint correction, clay bar use, applying fabric and paint protection, and addressing fine interior details. The role also involves operating shampoo and vacuum equipment, touching up minor paint imperfections, maintaining a clean workspace, and liaising with vendors for detailing supplies. Possible Next Steps: Lube Technician, Apprentice Tech, Service BDC
Lube Tech
This position is ideal for individuals who are detail-oriented, responsible, and passionate about automotive work.
The role involves performing routine maintenance—including oil changes, filter replacements, fluid checks, and tire rotations—with accuracy and efficiency in accordance with dealership and factory standards. Safe use of tools and equipment is essential, and any safety concerns must be reported to management immediately. Possible Next Steps: Apprentice Technician, Licensed Technician, Service BDC
Receptionst
The Receptionist is the friendly, professional first point of contact for the dealership, welcoming visitors and answering calls with efficiency and care.
From directing guests to the right departments to managing vehicle licensing, loaner logs, and day-to-day inquiries, this role keeps the front desk running smoothly. With an eye for organization and a knack for multitasking, the Receptionist also supports administrative duties and dealership events, helping to create a seamless, positive experience for customers and staff alike. Career Growth Opportunities: Sales and Leasing Representative, Service/Sales BDC, Sales Administrator, Warranty Administrator
Apprentice Tech
Fueled by curiosity and a passion for all things automotive, the Apprentice Technician gains hands-on experience performing oil changes, basic repairs, and routine maintenance to keep vehicles in top shape.
Working alongside experienced technicians, this role offers the chance to build essential skills, learn proper tool use, and grow in a fast-paced, team-driven environment Possible Next Steps: Licensed Tech, Parts Advisor, Service Advisor
Service BDC
The Service BDC handles inbound leads and connects with customers via phone, email, and chat.
This role supports the service department by managing appointment bookings, answering inquiries, and coordinating with administrative teams to maintain efficiency. With a focus on clear communication and seamless support, the Service BDC helps ensure every customer interaction starts off on the right foot. Possible Next Steps: Service Advisor, Parts Advisor, Sales and Leasing Representative
Warranty Administrator
The Warranty Administrator plays a vital role in ensuring a smooth and efficient warranty process; handling claims from start to finish with accuracy, timeliness, and full compliance with dealership and manufacturer standards.
This role involves maintaining meticulous service records, tracking parts with precision, and following up on pending or rejected claims to keep operations on track. By staying current on recalls and service bulletins, the Warranty Administrator helps the team stay ahead of issues and supports the overall success of the service department. Possible Next Steps: Sales BDC, Service Advisor, Parts Advisor, Service BDC
Shop Foreman
The Shop Foreman oversees daily service operations, guiding technicians in accurate diagnostics and repairs while ensuring all work meets dealership and safety standards.
Working closely with Service Advisors and the Parts Department, this role manages workflow, conducts quality checks, and maintains a safe, organized shop environment. Through leadership, technical expertise, and attention to detail, the Shop Foreman drives efficiency, fosters teamwork, and delivers top-quality service to customers. Possible Next Steps: Service Manager, Service Advisor, Parts Advisor
Licensed Tech
The Licensed Automotive Technician expertly diagnoses and repairs vehicle issues with precision, ensuring every job meets dealership and safety standards.
Working closely with the Service and Parts Departments, this role conducts thorough road tests, maintains a clean and safe workspace, and stays up to date with technical training and safety regulations. Through skill, teamwork, and attention to detail, the Licensed Automotive Technician delivers reliable, top-quality service to customers. Possible Next Steps: Service Advisor, Shop Foreman, Service Manager
Services Advisor
The Service Advisor is the friendly, knowledgeable link between our customers and technicians, making every service visit smooth, transparent, and hassle-free.
From welcoming guests and explaining repairs with a positive attitude to using video and digital tools for real-time updates, this role is all about building trust and keeping customers informed every step of the way. The Service Advisor ensures everything runs on time and to the highest standard – creating an experience that keeps customers coming back. Possible Next Steps: Service Manager, Parts Advisor, Sales and Leasing Representative
Service Manager + Assistant Service
The Service Manager helps keep the service department running smoothly by supporting daily operations, driving upsell opportunities, and ensuring top-notch customer experiences.
This role leads a team of advisors and other support roles, tracks workflow for quick turnarounds, and works closely with parts to keep everything on track. With a focus on team development, efficiency, and customer satisfaction, the Service Manager plays a key role in boosting performance and building lasting customer relationships. Possible Next Steps: Fixed Operations Manager, General Manager
Fixed Operations Manager
The Fixed Operations Manager leads the service and parts departments with a focus on efficiency, profitability, and top-tier customer service.
Working closely with the General Manager and other department leaders, this role helps streamline operations, manage inventory, and uncover new opportunities for growth. With a strong mix of leadership and strategy, the Fixed Operations Manager plays a key role in keeping the dealership running smoothly. Possible Next Steps: General Manager
General Manager
The General Manager leads the charge in driving operational excellence across Sales, Finance, Service, and Parts departments within the dealership.
This role combines strategic planning, performance management, and curating a positive customer experience to elevate the brand and deliver results. Though championing a high-performance culture, the General Managers builds and supports a motivated, accountable team that prioritizes continuous improvement. Ensuring compliance and fostering a safe, engaging workplace are all part of the daily mission to keep the dealership firing on all cylinders.
Our Parts Department keeps everything running smoothly - literally.
Based in Durham Region, our team makes sure every part, from genuine OEM components to performance accessories, meets our high standards for quality and reliability. Working closely with our service technicians and customers, our parts professionals bring the knowledge and efficiency that keep vehicles in top shape. If you’re detail-oriented and passionate about automotive excellence, you’ll find plenty of opportunities to grow and devleope in the Parts Department.
Parts Driver
Keeping the Parts Department in motion, the Parts Driver ensures every order is prepared accurately, inventory stays organized, and communication is clear.
From stocking shelves and processing invoices to making prompt deliveries and handling returns, this role thrives on attention to detail and efficiency. The Parts Driver ensures parts reach the right place at the right time – providing dependable service to both wholesale customers and internal teams. Possible Next Steps: Parts Shipper/Receiver, Parts Advisor
Parts Shipper / Reciever
The Parts Shipper and Receiver acts as a key dealership ambassador, ensuring a smooth and guest-focused experience across operational departments.
This role involves managing the shipment and receipt of parts and materials, maintaining accurate records, preparing shipping documents, and keeping stock organized and inventory up to date. From unpacking deliveries to delivering parts, a keen attention to detail and commitment to keeping the parts department clean and efficient will help drive the overall success of the dealership. Possible Next Steps: Parts Advisor, Parts Driver, Assistant Parts ManagerThis role involves managing the shipment and receipt of parts and materials, maintaining accurate records, preparing shipping documents, and keeping stock organized and inventory up to date. From unpacking deliveries to delivering parts, a keen attention to detail and commitment to keeping the parts department clean and efficient will help drive the overall success of the dealership. Possible Next Steps: Parts Advisor, Parts Driver, Assistant Parts Manager
Parts Advisor
The Parts Advisor supports retail, wholesale, and internal customers by sourcing, selling, and managing automotive parts efficiently.
This role ensures timely parts delivery, accurate inventory handling, and strong customer and supplier relationships, all while maintaining a high level of service and organization. Possible Next Steps: Parts Manager, Service Advisor, Sales and Leasing Representative.
Parts Manager + Assistant Parts
The Parts Manager is responsible for ensuring the cost-effective availability of parts while maintaining high standards of customer service for both internal and external clients.
This role oversees inventory management, staff supervision, scheduling, and daily operations, with a focus on maximizing departmental success through retail, wholesale, and internal sales. Possible Next Steps: Service Manager, Fixed Operations Manager
Fixed operations Manager
The Fixed Operations Manager leads the service and parts departments with a focus on efficiency, profitability, and top-tier customer service.
Working closely with the General Manager and other department leaders, this role helps streamline operations, manage inventory, and uncover new opportunities for growth. With a strong mix of leadership and strategy, the Fixed Operations Manager plays a key role in keeping the dealership running smoothly. Possible Next Steps: General Manager
General Manager
The General Manager leads the charge in driving operational excellence across Sales, Finance, Service, and Parts departments within the dealership.
This role combines strategic planning, performance management, and curating a positive customer experience to elevate the brand and deliver results. Though championing a high-performance culture, the General Managers builds and supports a motivated, accountable team that prioritizes continuous improvement. Ensuring compliance and fostering a safe, engaging workplace are all part of the daily mission to keep the dealership firing on all cylinders.
